Frequently Asked Questions

Ordering

Will I see a preview before you make it?

Yes. Every personalised piece receives a WhatsApp preview before production. You'll be able to review the spelling, layout, and colours, and we'll only begin making your order once you approve it.

How do I share my personalisation details?

Simply enter your personalisation details on the product page before adding the item to your cart. If we need to confirm anything, we'll reach out to you on WhatsApp before production.

What if there's a spelling mistake?

That's exactly why we send a preview before production. You'll have the opportunity to check every detail before we begin. Once approved, we'll manufacture your order exactly as shown in the preview.

Can I change or cancel my order?

Please contact us on WhatsApp as soon as possible after placing your order. If production hasn't started yet, we'll do our best to accommodate changes or cancellations.

Can I order without personalisation?

Yes! Some of our products are available without personalisation. Simply select the non-personalised option where available.

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Materials & Quality

What material do you use?

Our products are made using high-quality PLA, a non-toxic, biodegradable material derived from renewable plant-based sources such as corn starch. It's widely used for decorative products and is safe for nurseries and children's rooms.

Is PLA safe for babies?

Yes. PLA is considered non-toxic and safe for indoor use. Our products are designed as decorative keepsakes and nursery décor—they are not intended as toys or teething products.

Are your products 3D printed?

Yes. Every piece is carefully designed and precision-manufactured using premium 3D printing technology in our Bangalore studio. Each item is then hand-finished and quality-checked before shipping.

How durable are the products?

Our products are designed to last for years as decorative keepsakes. While they're sturdy, they should be treated like any premium décor item and not subjected to rough handling or excessive force.

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Colours & Customisation

Can I choose the colour?

Absolutely. Most products are available in multiple colours. If your preferred colour is available in stock, we'll use it for your order. If a special colour needs to be sourced, dispatch may take an additional 2–3 working days.

Can you create custom designs?

We love custom projects! If you have a unique idea, message us on WhatsApp or Instagram and we'll let you know what's possible.

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Installation

How do I mount wall décor?

All wall-mounted products come with premium pre-applied 3M double-sided adhesive tape. Simply peel off the backing and stick the product onto a clean, dry, smooth surface.

Will the tape damage my wall?

The included adhesive works well on smooth painted walls, glass, wood, and similar surfaces. Removing it may affect delicate paint finishes, so please choose the placement carefully before sticking.

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Shipping & Delivery

How long does it take to make my order?

Personalised products are handcrafted after your preview is approved. We usually dispatch orders within 5–7 working days.

How long does delivery take?

After dispatch, delivery usually takes:

• Metro cities: 2–5 business days
• Other locations: 3–7 business days

Delivery timelines may vary slightly depending on your location and courier service.

Is shipping free?

Yes! We offer Free Shipping across India on all orders.

How do I track my order?

As soon as your order is dispatched, you'll receive a tracking link via email so you can follow your package until it reaches you.

Do you ship internationally?

Yes. We do offer international shipping. Please contact us on WhatsApp, Instagram, or email us at info@thebullandbelle.com for shipping charges and delivery estimates.

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Payments

Which payment methods do you accept?

We accept:

• UPI
• Visa
• Mastercard
• RuPay
• Net Banking

All orders are prepaid. We currently do not offer Cash on Delivery (COD) or EMI options because every product is made to order.

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Returns & Remakes

Can I return my order?

Since every personalised product is made specifically for you, we aren't able to accept returns or exchanges for change of mind or incorrect information approved in the preview.

What if my order arrives damaged or has a manufacturing defect?

If your order arrives damaged or there's an issue caused by us, simply contact us within 48 hours of delivery with clear photos. We'll happily remake or replace the product at no additional cost.

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Bulk & Gifting

Do you offer bulk orders?

Yes! We create personalised gifts for:

• Baby showers
• Birth announcements
• Return gifts
• Birthday parties
• Corporate gifting
• Special events

Please contact us for bulk pricing and availability.